Delete your account

Elsa Woman

Elsa Woman ("we", "our app") lets you delete your account and associated data at any time.

How to request account and data deletion

Option 1 – In the app (recommended)

  1. Open the Elsa Woman app and sign in.
  2. Go to Account (bottom navigation).
  3. Tap Delete Account.
  4. Read the confirmation and tap Delete Account again when prompted.
  5. Your account and associated data will be deleted. You will be signed out and returned to the welcome screen.

Option 2 – By email

If you cannot access the app, send an email to info@elsawoman.com from the email address linked to your account. Include the subject line "Delete my Elsa Woman account" and we will process your request within a reasonable time (typically within 30 days).

What we delete when you delete your account

When you delete your Elsa Woman account, we delete or anonymise the following:

DataDeleted?
Account (email, phone, name, profile)Yes – permanently deleted
Profile pictureYes – removed from our servers
Period and cycle dataYes – permanently deleted
Pregnancy tracking dataYes – permanently deleted
Consultation and appointment historyYes – permanently deleted
Chat/message history with doctorsYes – permanently deleted
Payment/transaction records linked to youYes – permanently deleted
Activity and analytics data linked to your accountYes – permanently deleted
Audit logs that reference your accountYes – removed

Notifications: We may retain notification records with your user ID removed (anonymised) for system or compliance purposes. These records can no longer be linked to you.

What we do not keep

We do not retain a copy of your personal or health data after your account is deleted. Deletion is permanent and cannot be undone.

Retention period

  • After you tap Delete Account in the app: Deletion is processed immediately. Data is removed from our systems as part of the same process.
  • After you request deletion by email: We will process your request within 30 days and confirm once your account and data have been deleted.

Need help?

If you have questions about account or data deletion, contact us at info@elsawoman.com or through the Help & Support section in the app.

Elsa Woman – https://www.elsawoman.com